Estimates and Information
The Surgical Center of Viera, LLC is committed to providing meaningful information to our patients related to financial obligations for healthcare services. The best way for patients to determine their out-of-pocket costs in advance of their visit to SCV is to contact their insurance company. However, a patient may request an estimate of anticipated charges for non-emergency care from the Center.
In order for the SCV to provide prospective patients with a good faith estimate, your physician’s office must have already scheduled your surgery or procedure with the center. Upon request and as required by Florida Law, SCV will provide to prospective patients an estimate of gross charges, before any adjustment for your healthcare plans or self-pay discounts in writing within seven (7) business days. To request such estimate, please download and sign our Financial Policy form along with our Good Faith Estimate form, and contact our Center at 321-775-1293 or Email us.
Financial Policies
Payment and Assistance Policy
Surgery Center of Viera has established payment and billing policies regarding financial assistance, indigency/charity, billing, and collections. Our goal is to provide patients with high quality care and the best possible surgery center experience, from registration through discharge. We know that understanding billing and insurance may seem overwhelming at times. To make this process more transparent and help patients understand their personal out-of-pocket responsibility, we are providing the following information.
Co-payments, deductibles, co-insurance, and balances due are expected to be paid at the time of service. Surgical deposits are expected to be paid prior to the time of service. We accept cashier checks, wire transfers, major credit cards and care credit. While Surgery Center of Viera does not offer a financial assistance program, we may offer medical indigency/charity discounts to uninsured (Cash-Pay) and under-insured patients. See Financial Policy for additional information.
Most major insurances are accepted. It is your responsibility to provide us with current and accurate insurance information prior to services rendered. We will provide insurance claim filing for most insurance plans. If there is a patient balance due after insurance payment is received we will expect your prompt payment of that balance.
Billing and Collection Policy
Please be advised that each visit is considered an encounter for that date of service. You can have several encounters open at the same time. If you provided us with accurate and active insurance information we will bill each encounter to your insurance. Authorization and referral guidelines established by your plan must be followed. You are responsible for deductibles, co-insurance as time of service. All unpaid services by your insurance carrier will be your financial responsibility. It is recommended for you to contact your insurance plan prior to your service, to verify your cost sharing responsibilities, if any.
You may request a copy of your bill by contacting our billing department at 321-751-3385. Generally, we allow 30 days for insurance company’s to pay their portion. In the event that your insurance company is slow to pay or for some reason disallows the claim, payment of the full account balance is expected from you. You can avoid future billing notices by calling your insurance company to expedite payment. Our collection process will include additional billing notices every 30 days, until the account balance is resolved or placed with a collection agency.
It is important for the surgery center and the patient to work together to solve payment issues. If you have any questions please feel free to call our billing office at 321-751-3385.
